How it works
Upload your member export once a week. Your dashboard shows who needs attention, why, and what to say. Your team works through it in 15 minutes.
Export and upload your member list
Export your member data from your gym software (Mindbody, Glofox, Clubware, GymMaster, or any system that exports CSV). Upload it to your dashboard - takes about 30 seconds.
Every member is scored against their own history
The model compares each member's current attendance, booking patterns, payment status, and membership type against their own normal behaviour - not a gym-wide average. This catches early disengagement before it becomes obvious.
Your Action Centre shows who to contact this week
Members are grouped by urgency. Each one shows their risk score, exactly why they were flagged (reduced visits, payment issue, lapsed bookings), and a suggested outreach message ready to copy.
Log your outreach in one click
Once you've contacted a member, mark them as contacted in the dashboard. The system tracks who you've reached out to and prevents you from following up too soon.
Movement is tracked week to week
From week 2 onwards, the dashboard shows which members are new risks, worsening, persistent, improving, or recovered. You can see whether your outreach is working.
Revenue saved is calculated automatically
When a contacted member's attendance recovers in the next weekly report, the ROI page records them as retained and calculates the revenue protected based on your average membership fee.
What data is needed
A standard member export from most gym software includes everything required. No special setup or IT support needed.
| Required | Useful | Not needed |
|---|---|---|
| Member ID | Visits last 30 days | Phone numbers |
| Member name | Classes booked last 30 days | Addresses |
| Membership type | Classes cancelled last 30 days | Dates of birth |
| Membership status | Account balance | Health notes |
| Join date | Membership end / expiry date | Bank details |
| Last visit date | Freeze or pause status | Card details |
| Total visits |
Ready to see it with your data?
Book a 20-minute Zoom. We'll run the analysis live with your actual member list so you can see exactly what the dashboard shows for your gym.