How it works
Upload your member export once a week. Your dashboard shows who needs attention, why, and what to say. Your team works through it in 15 minutes.
Export and upload your member list
Export your member data from your gym software (Mindbody, Glofox, Clubware, GymMaster, or another system that exports CSV or Excel). Upload it to your dashboard. We check your first export with you to make sure the columns are read correctly.
Every member is scored against their own history
A rules-based early-warning score compares each member's recent visits with their own visit history, alongside booking activity, payment status, membership expiry and how new they are. It is a prompt for your team to check in, not a prediction that someone will leave.
Your Action Centre shows who to contact this week
Members are grouped by urgency. Each one shows their risk score, exactly why they were flagged (reduced visits, payment issue, lapsed bookings), and a suggested outreach message ready to copy.
Log your outreach in one click
Once you've contacted a member, mark them as contacted in the dashboard. The system tracks who you've reached out to and prevents you from following up too soon.
Movement is tracked week to week
From week 2 onwards, the dashboard shows which members are new risks, worsening, persistent, improving, or recovered. You can see whether your outreach is working.
Estimated revenue retained is tracked automatically
When a contacted member's score improves in a later weekly report, the ROI page records them as retained and estimates the revenue retained from their membership fee or your average fee. These are estimates, not guaranteed revenue.
What data is needed
A standard member export from most gym software includes everything required. No special setup or IT support needed.
| Required | Useful | Not needed |
|---|---|---|
| Member ID | Visits last 30 days | Phone numbers |
| Member name | Classes booked last 30 days | Addresses |
| Membership type | Classes cancelled last 30 days | Dates of birth |
| Membership status | Account balance | Health notes |
| Join date | Membership end / expiry date | Bank details |
| Last visit date | Freeze or pause status | Card details |
| Total visits |
Ready to see it with your data?
Get in touch and we'll run a free churn scan on your member export, then send you what the dashboard shows for your gym. No call needed.
Scan data is used only for your scan and deleted within 14 days unless you sign up.